Frequently Asked Questions
How quickly can equipment be delivered?
Standard delivery typically takes 48 to 72 hours prior to your surgery.
Do you deliver, set up, and install the furniture?
Yes. Our trained technicians handle delivery, full assembly, in-home setup, and a thorough safety check. Before leaving, we will walk you or your caregiver through how to operate the equipment safely.
Which areas do you serve?
We service Martin County, Palm Beach County, Broward County, and Miami-Dade County in South Florida. You can also contact us directly here to confirm coverage for your location.
What are the minimal rental periods?
Our standard minimum rental term is three-weeks. Please contact us if you need to extend your rental period.
Does insurance or Medicare cover furniture rentals?
No, we do not deal directly deal with insurance companies, but you can submit your Pink Recovery Rentals receipt to your insurance company for possible reimbursement, but there are no gurantees.
Is a security deposit required?
No, payment in full is required prior to delivery before your surgery.
Will the rentals fit in my home?
You need to have a 36-inch doorframe leading to the room where the rentals will be set up. Also, we don't do stairs and neither should you during your recovery.
How is the equipment cleaned and sanitized between rentals?
Safety and hygiene are our highest priorities. Every returned item undergoes a rigorous multi-stage sterilization process using hospital-grade, EPA-registered disinfectants. Equipment is inspected and tested before each rental.
What happens if the equipment breaks or malfunctions?
We offer technical and maintenance support. Our team will replace your malfunctioning equipment the next business day. In case of emergencies, call 911.
Can my kids play on the rental equipment?
We recommend that you don't allow your kids or your pets to play on or underneath the equipment, especially the electric recliner. We are not responsible for any accidents that may occur due to negligence.
How do I schedule a pickup when I'm done?
During your rental period, you'll be given a pick up date. We will remind you two days before your pick up. Please be present at the time of your pick up window.
